GENERAL TERMS AND CONDITIONS OF TRANSACTION
These General Terms and Conditions of Transaction apply to customers who purchase and use Create IPA v2.0 software provided through the website.
By placing an order, making a payment, receiving an activation code, or using the software, the customer acknowledges that they have had the opportunity to read, review, and agree to the transaction conditions published on the website, together with the relevant policies.
1. Ordering Policy
Customers may download and install Create IPA v2.0 for free trial use for the number of trial runs specified by the software.
Customers are encouraged to test the installation, startup, and operation of the software on their computer during the trial period before deciding to purchase the software.
Customers should proceed with payment only after confirming that their computer meets the published technical requirements and that the software operates properly for their intended use.
The technical requirements of the software are published on the Product and Service Information page of the website.
2. Transaction Confirmation and Activation Code Delivery
After the customer completes payment and the payment has been successfully verified, the provider will process the transaction and deliver the activation code in accordance with the applicable delivery method published on the website.
Bank Transfer
For payments made by bank transfer, the customer is responsible for providing the required information in the transfer description according to the instructions provided by the provider, including the information necessary to identify and verify the transaction.
After the payment has been successfully verified, the activation code may be sent by SMS to the phone number provided by the customer in the bank transfer description.
PayPal
For payments made through PayPal, the activation code will be sent to the email address associated with the customer’s PayPal payment or the email address provided by the customer during the payment process, as applicable.
The customer is responsible for providing an accurate and accessible email address.
The activation code may have a format similar to:
FDAS78647-JHS78656-YTRE67789-YUTYB6765
The activation code is information used to authenticate the customer’s right to use the software and must not be intentionally shared, copied, resold, or used in violation of the applicable software terms.
3. Customer Rights and Obligations
Customer Rights
Customers have the right to:
• Receive the software and activation code after completing the transaction in accordance with the published conditions.
• Receive instructions for installing, activating, and using the software within the scope of support provided by the provider.
• Request assistance when encountering issues related to installation, activation, or use of the software.
• Request a refund if the customer satisfies the conditions specified in the Refund Policy.
Customer Obligations
Customers are responsible for:
• Providing accurate information when making a transaction.
• Checking the technical requirements of the software before making a purchase.
• Using the activation code only for its intended purpose and within the scope of the usage rights granted.
• Not copying, sharing, reselling, distributing, or otherwise using the activation code in violation of the provider’s terms.
• Not unlawfully interfering with the software’s authentication, licensing, or copyright protection mechanisms.
• Not attempting to bypass, disable, or circumvent the software’s usage limitations or protection mechanisms.
4. Rights and Obligations of the Provider
Provider Rights
The provider has the right to:
• Request information from the customer that is necessary to verify a transaction.
• Refuse or temporarily suspend activation-code delivery when the transaction cannot be verified or when inaccurate transaction information, suspected fraud, or a violation of the software terms is detected.
• Apply reasonable technical measures necessary to protect the software, activation codes, and the provider’s intellectual property rights.
Provider Obligations
The provider is responsible for:
• Providing the software and activation code in accordance with the published transaction conditions after the transaction has been successfully verified.
• Providing reasonable instructions to customers regarding installation, activation, and use of the software upon request.
• Providing support for technical issues that fall within the provider’s responsibility.
• Receiving and processing refund requests in accordance with the Refund Policy published on the website.
5. Conditions Regarding the Computer’s Date and Time
Before entering an activation code, the customer is responsible for checking the date and time settings on the computer to ensure that the system time is accurate.
After the software has been activated, the customer must not intentionally change or interfere with the system date and time for the purpose of altering the software’s usage period or bypassing its usage-control mechanisms.
Changing or unlawfully interfering with the system date and time may affect the software’s license-period verification mechanism and may cause the software to temporarily stop functioning or require re-verification.
If the software detects abnormal activity relating to the system time, the customer is responsible for restoring the computer’s date and time to the correct settings and contacting the provider for assistance if necessary.
6. Transactions That May Be Delayed or Refused
The provider may temporarily delay processing or refuse to issue an activation code in the following circumstances:
• Payment information is incomplete or cannot be verified.
• The bank transfer description does not follow the provided instructions and does not contain sufficient information to identify the transaction.
• The payment amount does not match the applicable product or service price at the time of the transaction, unless otherwise agreed.
• The contact information provided by the customer is inaccurate, preventing the provider from contacting the customer or delivering activation information.
• The transaction shows signs of fraud, falsification, unauthorized payment, or other unlawful activity.
• The customer violates the terms of use of the software.
If the customer provides an incorrect bank transfer description or an incorrect phone number, delivery of the activation code may be delayed. The customer should contact the provider to verify the transaction and request assistance.
Any handling of incorrectly transferred funds, payments made with insufficient information, or payments made with incorrect transaction details will be carried out based on verification of the relevant transaction and applicable Vietnamese law.
7. Cancellation of Transactions
If the customer has not completed payment, the customer may choose not to proceed with the transaction.
After payment has been successfully verified and the activation code has been delivered, cancellation and refund requests will be handled in accordance with the Refund Policy published on the website.
8. Refund Policy
Customers may request a refund within the applicable period and subject to the conditions specified in the Refund Policy of Create IPA v2.0.
To request a refund, the customer must follow the instructions published on the Refund Policy page, including providing the information necessary to verify the transaction.
The provider will review and process the refund request in accordance with the published refund conditions.
9. Customer Support
Customers may contact the provider for assistance regarding:
• Software installation.
• Software activation.
• Software usage.
• Technical issues related to the software.
• Transaction verification.
• Activation codes.
• Refund requests.
Official contact information is published on the Website Owner Information page.
10. Changes to the General Terms and Conditions
The provider may update or amend these General Terms and Conditions when necessary to reflect changes to the product, service-delivery methods, or applicable laws and regulations.
Updated versions will be published on the website and will take effect from the date of publication, unless otherwise required by applicable law.
11. Applicable Documents and Terms
These General Terms and Conditions apply together with:
• Product and Service Information;
• Pricing Information;
• Software Delivery and Provision Method;
• Payment Methods;
• Privacy Policy;
• Refund Policy;
• Software Terms of Use.
Where a matter specifically concerns refunds, software usage conditions, or intellectual property rights, customers should refer to the corresponding policies and terms published on the website.
Transactions conducted through the website are governed by and subject to the applicable laws and regulations of Vietnam.
